11 Questions to Ask Before Hiring Commercial Cleaning Services

11 Questions to Ask Before Hiring Commercial Cleaning Services

by Madhuri Boinwad

Commercial cleaning services are a valuable and necessary service for commercial establishments. They provide commercial businesses with a way to keep their facilities clean, sanitized, and refreshed.

Commercial cleaning services offer businesses the opportunity to focus on their business. And this happens when still maintaining  for customers.

However, before choosing a service, you must ask these 11 questions. They will help you determine if this type of service is right for your business:

  1. What Commercial Cleaning Services Do You Offer?

Commercial cleaning services can sometimes be a bit broader than commercial office cleaning. But, the commercial cleaning company in question should offer commercial janitorial services.

At a minimum, this should include daily restroom cleaning and bathroom maintenance. They should also offer floor washing and vacuuming of common areas.

In addition, commercial window washing is another valuable service that needs to be considered. This kind of low-hanging fruit can make a huge difference in the appearance and value of your commercial establishment. Imagine all those windows sparkling during an open house or marketing campaign.

Likewise, many commercial cleaners offer extra services like carpet vacuuming. Commercial carpeting tends to hold on to significant amounts of dirt particles. Steam cleaning commercial carpets can improve indoor air quality by removing these particles. 

Similarly, floor buffing and polishing provide a high shine for commercial floors. Likewise, this visible clean should be accompanied by a commitment to commercial carpet cleaning. And this involves periodic vacuuming and deep scrubbing in high traffic areas where your carpet receives the most wear.

  1. What Additional Services Do You Provide?

Many commercial cleaning services are just that. They focus on one core service, which is getting your premises clean and ready for business.

However, hiring a commercial cleaner doesn’t mean hiring an ordinary commercial cleaner. Instead, find out if the company you are considering offers additional value-added services to their clients like:

  • Pressure Washing
  • Flood Restoration
  • Winterizing/Fall Cleaning/Spring Cleaning

Pressure washing can help with many maintenance issues—for instance, mold removal in industrial settings.

Similarly, this process can provide benefits for structures affected by flood damage. Pressure washing can also help remove leftover residue from floodwater.

Winterizing is an important process for businesses. Cold air, snow, and ice are hard on a commercial building’s structure. However, hiring commercial cleaners like Mega Service Solutions can help your business avoid costly problems later.

Similarly, fall cleaning is also another period to invest in commercial cleaning services. The leaves start falling off of trees, decaying, and being scattered over lawns and parking lots. Raking up this mess can be a huge investment for businesses with large outdoor areas.

Besides, removing this debris can help your business maintain a positive public appearance. And this happens without having to invest in expensive equipment or hiring employees.

  1. Are Your Services Provided by Employees or Subcontractors?

Professional commercial cleaning companies are hiring subcontractors to work for them. They often hire these individuals through other employment agencies. Or they may contact several hiring agencies and provide them with job listings.

This means that you have to do your homework when hiring commercial cleaners. They may use an independent agency to help recruit new workers.

Hiring subcontracted employees can limit liability concerns. However, it’s important to check whether this arrangement will work out in the long term. You’ll also want to know how much control you have over their hiring decisions and protocol during working hours.

  1. How Will You Communicate With Me?

This is another one of the questions to ask before hiring commercial cleaning services. Communicating with your cleaner can be vital to ensuring that the job gets done right.

However, how will you send messages? Do they have a phone number, or do you need to go directly through email? What about a live chat feature like some other companies offer?

Also, consider how quickly they respond to these requests. In this fast-paced world, most people expect instant communication when they reach out. So your chosen commercial cleaning company must provide quick responses.

  1. How Does Your Company Handle Changes in Schedule?

This is an important question to ask before hiring commercial cleaning services. Many commercial establishments need their premises cleaned daily.

However, what happens if your schedule changes? Do you need to notify your chosen service company 24 hours in advance? Or will they provide coverage for the days when your business needs it most?

Similarly, how does this affect pricing? Will there be specific fees for last-minute scheduling changes? It’s best to find out the answer ahead of time so that you know exactly what to expect.

  1. What Is the Pricing and Payment Structure?

The hiring of a commercial cleaner is an investment. And, like any investment, you want to make sure that you are paying reasonable rates for their services.

Ask about pricing structures, initial cleaning costs, and regular cleaning costs (weekly or bi-weekly). Also, inquire about other expenses such as charges for additional supplies or materials needed during your hiring process.

In addition, hiring a commercial cleaner is an ongoing commitment. Therefore, you want to ensure no hidden fees or clauses for hiring a commercial cleaner.

Make sure that hiring a commercial cleaner won’t cost you in terms of lost business either.

  1. What Are Your Cancellation Policies?

An important part of hiring any service is knowing what to expect when hiring that service. This includes knowing what happens if you must cancel your appointment. Or something unexpected happens before your regular cleaning check-ins are scheduled to begin?

If things happen outside our control, such as weather conditions impacting your ability to hold a business meeting, you may need to cancel your appointment last minute. Be sure to ask about potential fees associated with missed appointments. That way, you know how much money you could lose if this happens to you.

  1. Are There Any Additional Materials or Equipment I’ll Need?

Depending on the services you need, your company may have to invest in supplemental equipment or materials.

For instance, when hiring a commercial cleaner to do drywall whitewashing. Before beginning this task, you may require hiring someone else to install protective covering over any electrical outlets and switches.

Other examples include hiring a professional power-washing crew as part of an overall exterior deep clean package. It’s important that you have all of the additional costs spelled out. That way, there are no surprises with budgetary issues later on during the hiring process.

  1. Do They Have Proper Insurance Coverage?

You should never hire a commercial cleaning service that doesn’t have proper insurance coverage. This is obligatory to hiring these services because of the inherent risk of hiring an outside company for your business needs.

If anything happened on your premises, you would be responsible for any injuries or damages caused by these accidents. So you must hire a company that protects its workers and themselves from liability.

Liability coverage and worker’s compensation insurance are two of the most crucial requirements of hiring a commercial cleaner.

  1. Do You Offer Health and Safety Training?

A crucial part of hiring a commercial cleaner is establishing safe working practices for your business. And, hiring someone without proper training in these areas doesn’t provide you with the best outcome possible.

In hiring any service, it’s important to ask about health and safety training standards. The best cleaning companies provide their workers with adequate job-specific training before beginning work on your premises.

You also want workers to use appropriate protective equipment to protect themselves from potential hazards. This includes making sure they are adequately trained in how to use this protective gear as well.

  1. What Are the Previous Client’s Reviews?

You can learn a lot about how a commercial cleaner works by asking previous clients. Their reviews will tell you whether the service is dependable and meets all its obligations to their clients.

You must choose someone who offers regular evaluations of his team’s work quality. This helps the company maintain quality control over ongoing projects and services rendered to the clientele.

Choose the Best Commercial Cleaning Services

Many business owners consider cleaning an office as one of their least favorite tasks. It requires patience, care, and precision — especially if you have employees in your office all day, every day.

But with the aid of professional commercial cleaning services at your disposal, these worries are far from relevant. They now become simple tasks easily taken care of without wasting too much time on them.

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